Terms of Service

The platform is for business and professional use. You must be at least 18 years old. If you use it for an organization, you confirm you are authorized to bind that organization.

Independent recruiters may be sole traders rather than companies, and that is expected. Candidates who receive a share link, a consent request, or an interview invitation are not required to hold an account at all.

You are responsible for your credentials and for what happens under your account. Accounts belong to one person and may not be shared.

Keep your account details accurate. Chosen HQ personnel may access your account to provide support, investigate a security or platform issue, or look into a suspected breach of these terms. That access is limited to authorized staff and is logged.

Chosen operates a recruiting marketplace with three kinds of participant: companies hiring for a role, independent recruiters working those roles, and candidates being represented for them.

Chosen HQ contracts directly with each hiring company and is the contracting party of record for placement fees. Recruiters in the network are independent contractors, not employees or agents of Chosen HQ or of any company. Nothing in these terms makes Chosen HQ the employer of any candidate placed through the platform.

Chosen reviews recruiters before admitting them to the network, and reviews candidate packets before releasing them to a company. Neither review is a guarantee of any outcome, and neither is a background check, a reference check, or a consumer report.

A company publishing a role sets its success fee as a percentage of the hire's first-year base salary. Once the role is published that fee can be raised but never lowered, and a raise applies to every recruiter already working the role.

Chosen HQ retains 20% of every placement fee and the placing recruiter receives 80%. A company chooses how much it pays; it does not choose Chosen's share.

The numbers shown on a role at the time a recruiter engages with it are the terms for that role.

Representing a candidate to a company requires that candidate's consent, captured through Chosen. Consent is specific to one company, lasts 12 months, and the candidate may revoke it at any time.

One recruiter represents a candidate at a company at a time. The first recruiter to submit a candidate for a role through Chosen holds the attribution for it; duplicates are declined before they reach the company.

Candidates never pay to be represented, to be submitted, or to be hired.

The applicant tracking system is free for companies and for recruiters. There is no listing fee and no subscription required to post a role or to work one.

Chosen HQ is paid from the placement fee. A company owes the fee published on its role when a candidate placed through the marketplace starts, on the payment terms in its agreement with Chosen HQ, and is responsible for applicable taxes.

Recruiter payment, including the installment schedule and what happens when a placement falls off, is governed by the Recruiter Network Agreement rather than by these terms.

Where a paid plan or an order form does apply to you, its own pricing and billing terms control, and unpaid fees may lead to suspension.

The platform changes over time. Features are added, changed, and sometimes removed, and we may update, suspend, or discontinue any part of the services for business, technical, or legal reasons.

Where it is commercially reasonable we will give advance notice of a material change, and we are not liable for a change made in line with these terms. A change never removes a recruiter's right to be paid for a candidate already submitted.

Use the platform lawfully and for its purpose. You agree not to:

• Resell, sublicense, or commercially exploit the services except as permitted
• Reverse engineer the platform or try to derive its source, models, or algorithms
• Circumvent security, access controls, rate limits, or the marketplace's own gates
• Interfere with the platform's integrity, availability, or performance
• Upload or process content that is unlawful, infringing, defamatory, discriminatory, or abusive
• Submit fabricated candidate information, evidence, or interview results
• Represent a candidate without that candidate's consent
• Route a placement around Chosen to avoid a fee owed under a published role
• Contact a hiring company outside the channels Chosen provides, where you reached that company through the marketplace
• Scrape or extract data from the platform by automated means without authorization
• Source candidates in breach of another platform's terms of service
• Use the platform to process government identifiers, health data, or biometric data unless separately agreed in writing
• Rely on an AI-generated score, ranking, or assessment as the sole basis for a decision about a person
• Send unsolicited bulk email through the platform, or otherwise use its email features in breach of the CAN-SPAM Act or equivalent law
• Use the platform in breach of anti-discrimination law, including Title VII, the ADA, and the ADEA
• Use candidate data obtained through the platform for anything other than recruiting and hiring

We monitor for security and compliance, and may suspend or remove access where we reasonably believe these rules have been broken.

You keep ownership of the data you put into the platform. That includes candidate records, resumes, email and calendar data you sync, interview feedback, sourcing results, and the AI-generated analyses derived from them.

You grant Chosen HQ the rights needed to run the service on that data: storing it, processing it, generating the matching and evidence features from it, detecting duplicates, administering attribution, and supporting you. That use is bounded by these terms, the Privacy Policy, and any data processing agreement between us.

You confirm you have the rights and consents needed to give us that data, including for email and calendar synchronization and for AI-assisted analysis where the law requires consent.

We do not sell personal information, and we do not train general-purpose or public AI models on your data.

The platform connects to third-party services at your direction. Authorizing a connection grants Chosen HQ permission to access data from that service as described here and in the Privacy Policy.

• Calendar, such as Google Calendar: read events and availability, and create events with attendees and conferencing links on your behalf
• Email, such as Gmail: read, send, and manage messages in the connected account, including message bodies and metadata, which AI features may process
• Video conferencing, such as Zoom: generate meeting links for scheduled interviews
• Productivity tools, such as Notion: synchronize data with your connected workspace
• Payment processing: handled by third-party processors, and we do not store full card details

You can revoke any connection from your settings or from the third-party service. We stop pulling new data on revocation; data already synchronized is retained under our retention policy. Authorization tokens are encrypted at rest, and we never store third-party passwords.

You are responsible for complying with the terms of any service you connect. We are not responsible for a third party's availability, security, or decisions, and if one changes its API or terms we will adapt where commercially reasonable but are not liable for the disruption.

Parts of the platform use AI: resume parsing, candidate and role matching, relevance scoring, email classification and drafting, sourcing from public information, natural language search, and writing assistance.

Outputs are assistance, not decisions

AI output is probabilistic and can be wrong, incomplete, or biased. Review it before you act on it. You agree not to use an AI-generated score, classification, or assessment as the sole basis for an employment decision, and you are responsible for meeting the law that applies to automated tools in hiring where you operate.

Email written on your behalf

Where you turn on AI-assisted email, the platform may draft messages in your name and, depending on your settings, send them. You are responsible for everything sent from your account, drafted by a person or not.

Sourcing

Sourcing draws on publicly available information. Sourcing results are not consumer reports, and Chosen HQ is not a consumer reporting agency. If you use platform data in a way that engages the Fair Credit Reporting Act or a state equivalent, meeting those obligations is on you.

Chosen HQ and its licensors own the platform, its software, and its trademarks. These terms grant you a limited, non-exclusive, non-transferable right to use the services while your access lasts.

Feedback you send us we may use without obligation to you.

Each of us may receive non-public information from the other. Use it only for what these terms contemplate, protect it with at least reasonable care, and disclose it only to people who need it and are bound to keep it confidential, or where the law compels disclosure. These obligations survive termination.

Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf, a data processing agreement governs that processing.

Your use of the platform must comply with the privacy law that applies to you, including the CCPA and CPRA in California and equivalent state laws elsewhere.

Connecting email or calendar gives the platform access to personal data belonging to other people, including candidates and anyone you correspond with. You confirm you have a lawful basis for granting that access.

You can stop using the platform at any time, subject to any order form or the Recruiter Network Agreement.

We may suspend or end access where you materially breach these terms, where fees are overdue, where your use creates a security, legal, or operational risk, or where the law requires it. Where we can, we will say why and give you a chance to respond.

When access ends, your right to use the platform stops, amounts owed become due, and we handle your data under our agreements with you and applicable law. A recruiter's right to be paid for a candidate already submitted survives, on the terms of the Recruiter Network Agreement.

The services are provided as is and as available. To the maximum extent permitted by law, Chosen HQ disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the platform will be uninterrupted or error-free, that AI output will be accurate, complete, or unbiased, or that any third-party integration will keep working.

We do not guarantee that any role will be filled, that any candidate will be hired, or that any company will pay a fee.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or exemplary damages, including lost profits, lost data, or business interruption.

Except as set out below, each party's total liability arising out of or relating to the services is capped at the greater of one thousand US dollars and the total amounts paid or payable between the parties under these terms in the twelve months before the claim.

That cap counts money moving in either direction, because on this platform it often flows from Chosen HQ to a recruiter rather than the other way. It does not limit Chosen HQ's obligation to pay amounts a recruiter has earned, a party's indemnification obligations, or liability for fraud or willful misconduct.

Chosen HQ is not liable for hiring decisions made using AI output, the content of messages sent from your account, the unavailability of a third-party integration, or your own failure to comply with employment, privacy, or anti-discrimination law.

You will defend and indemnify Chosen HQ against third-party claims arising from your use of the platform, your breach of these terms, your data, your use of AI output in hiring decisions, messages sent from your account, your recruiting or sourcing practices, or your failure to obtain the consents your use requires.

Chosen HQ will defend and indemnify you against third-party claims that the platform itself infringes intellectual property rights.

Whoever seeks indemnity gives prompt notice, lets the other control the defense, and cooperates reasonably.

These terms are governed by the law of the State of California, without regard to its conflict-of-laws rules.

Talk first

Before starting arbitration, we will each try in good faith to resolve the dispute directly, for at least thirty days after one of us sends the other written notice describing it and what is being asked for.

Then arbitration

Any dispute we cannot resolve that way will be finally resolved by confidential binding arbitration administered by JAMS under its Streamlined Arbitration Rules, before a single arbitrator experienced in commercial contract disputes, seated in San Francisco County, California. Hearings may be held by videoconference at either party's request. The Federal Arbitration Act governs this section. The arbitrator applies California law, may grant any remedy a court could subject to the limitation of liability above, and issues a reasoned written award that either party may enter as a judgment.

We share the arbitrator's and JAMS's fees equally and each bear our own attorneys' fees, and the arbitrator may shift those costs to the prevailing party. Where the law requires Chosen HQ to bear those fees for a particular claim, Chosen HQ bears them.

What arbitration does not cover

Either party may ask a court in San Francisco County for temporary or preliminary injunctive relief to stop a breach of confidentiality or of the non-circumvention terms while arbitration is pending, and either party may bring a qualifying individual claim in small claims court. Doing either is not a waiver of this arbitration agreement.

Disputes are arbitrated individually. The arbitrator may not consolidate claims or run a class, collective, or representative proceeding unless both parties agree in writing.

These terms, with the Privacy Policy, any order form, and for recruiters the Recruiter Network Agreement, are the entire agreement between us on this subject.

Notices go by email to the addresses on our accounts and are treated as received when sent, unless the sender gets a delivery failure.

Neither party may assign these terms without the other's written consent, except that Chosen HQ may assign them in a merger, acquisition, or sale of substantially all its assets.

If any provision is unenforceable, the rest stays in force. Not enforcing a provision is not a waiver of it. Provisions that should outlast termination, including intellectual property, confidentiality, disclaimers, liability, indemnification, and this section, do.